Businesses require an unrelenting focus on delivering one of the best customer experience. There must be a line of sight from the top to the foot of the organization. Take care of that and that you will enjoy customer loyalty ? and revenues and profitability follows.
Most companies find that 20 percent within their customers contribute over 80 percent within their revenue. Thus, high levels of repeat customers will end up in higher levels of profit. To achieve that companies must be always be vigilant with regards to the changing requirements of their customers, understand their business models and also markets they operate in, know what their customer want and deliver these that will help their customers business succeed.
For companies to be a success in their business change management, should be be responsive to their customer?s needs at every step within the business processes involving every function, staff member and leader. Anything short of an overall total approach is unlikely to deliver the desired results. Organizational transformation is a long-term process requiring a significant change in management practices and society ? a paradigm shift.
Source: http://nabswdallas.com/online-business-change-management-for-business-transformation/
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